Changes to our prior claims processing system impacts access to claims on myRegence.com
August 2011

Regence has completed moving the majority of our business over to our new claims processing system. As a result we will be phasing out the prior system. Due to this phase-out, members who are registered on myRegence.com and who had coverage on the prior system will receive a series of emails beginning in mid-August with the message below. The intent of the email message is to provide information and instructions on how to access and view older claims that were processed on the prior system.  A notice will also be posted to the claims page on myRegence.com directing members to Customer Service for personalized assistance, if they are not finding the claim information they are expecting to see.

Please note, members on our newer health-focused plans, Regence Innova®, Regence Engage®, Regence ActivateSM, Regence HSA Healthplan 2.0SM, Regence EncoreSM, Regence ExpressionsSM, and Regence EvolveSM are not impacted by these changes and will not receive the email messages.

Below is the message that will be emailed to impacted members:

We are also working closely with the provider community to ensure that claims with dates of service prior to the system changes are submitted for processing in advance of the October 1 date.  While these claims can still be processed on our new system after October, we are encouraging submission now in order to help ensure a smooth transition.

If members need assistance they can contact our Customer Service department. Customer Service will also be able to pull claims information after October, should members need it.

If you have questions, please contact your account representative.