Member Cards
Employees should always carry their current member cards in the event they or their eligible family members need health care. In most cases, the health care provider will bill us directly for covered services. If the employee has a two-party or family contract, we will provide them with two member cards. To avoid delays in claim payments, employees should review each new member card to make sure that:
- All names are spelled correctly
- The identification number is clearly printed
- All eligible dependents are listed on the card insert
If there is an error, please call our Member Services Department at (801) 333-2100, toll free at 1 (800) 624-6519.
If a member card is lost or destroyed, you can order a replacement card. You will need to provide the contract number and employee’s name as it appears on the most recent bill. Employees may request new/additional cards at www.myRegence.com or by calling Member Services at (801) 333-2100 or toll free at 1 (800) 624-6519. For the protection of all, old cards should be destroyed when new cards are issued.
Understanding The Member Card
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Regence BlueCross BlueShield of Utah: Indicates provider network. Regence ValueCare or Regence HealthWise may be other options listed. |
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Suitcase: Indicates BlueCard® nationwide coverage. If the suitcase contains the letters “PPO,” the PPO network must be used when receiving care outside the home state. |
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BluePreferred: Benefit plan indicator. BlueClassic or BlueEssentials may be other options listed. |
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Subscriber Name: This is the covered employee’s name. |
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Identification Number: The number we use to identify the member. |
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Coverage: Identifies the type of coverage the member has. |
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Effective Date: Identifies the date the member’s current benefit plan began. |
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Group Number: Identifies the person or organization responsible for premium payments. |
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Status: Identifies type of family status. i.e. 1=Single, 2=Two Party, F=Family. |
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Dntl: Identifies if the employee has dental coverage. |
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RX: Identifies prescription card or copay. If two amounts totaling 100% appear, the first is the percentage paid by the plan and second is the coinsurance percentage for which the member is responsible. If two amounts appear, the first is the copay for generic and the second is the copay for brand-name drugs. |
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ER: Identifies the copay for each hospital emergency room visit. If two amounts appear, the first is the copay for injury and the second is the copay for illness. |
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OV: Identifies the copay due for each office visit to physician/practitioner. |
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Ded: Identifies the annual deductible amount. |
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IP: Identifies the copay due for inpatient services. |
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OP: Identifies the copay due for outpatient services. |
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Back side of card: Lists helpful phone numbers and addresses and provides other important information. |
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