Your Group Bill
You will receive a bill for your group premiums approximately 15 days prior to each due date. The bill will list all employees who were enrolled in your group at the time the bill was prepared. Changes that were not received and processed before the billing date will not be reflected on your current month’s billing. Please adjust your current billing with your previous month’s billing changes if necessary.
After receiving the bill, please do the following:
Verify Eligibility
- Verify that all persons listed on the bill are eligible, active employees or are otherwise eligible to remain in your group.
- Verify that all persons listed in your records as being enrolled are also listed on the bill.
- If an employee is no longer eligible for your group coverage, indicate termination by drawing a single line through the person’s name. List the name and contract number on the Group Change Form and deduct the appropriate premium.
- Verify that the employee status is correct (i.e., single, two-party, or family).
- Remit all blue stubs with payment for prompt processing.
Make Status Changes
- If a person listed on your bill has a change in status, make sure a Change Form “E-27” has been completed and submitted to our Membership Department within 30 days of the change.
- If there is an adjustment in rates for a deletion, deduct the difference on the Group Change Form.
- If there is an adjustment in rates for an addition, you will be billed on your next billing statement for any additional premium.
Adjust For COBRA/Utah Mini-COBRA (State Continuation)
Cancel the employee or dependent from your bill until you receive a premium payment from him for the COBRA or Utah State Continuation. Do not “front” COBRA premiums for the employee as this may result in our payment of claims for which you have not received a premium payment. We will bill you retroactively on the next billing upon acceptance of the COBRA application. We do not accept personal checks from the COBRA member. If an employee or dependent has elected COBRA or Utah State Continuation, please make sure an application has been completed and submitted to our Membership Department within 30 days of termination. The application is available online.
Balance Each Billing
If you have more than one option in your group, please make sure to balance each billing separately, using the total listed for “Current Charges for Group (number).” If you have additional locations that are billed separately and employees transfer between them, draw a line through the employee’s name, deduct the premium, and indicate the employee is transferring to another group number. Add the name of the transferring employee and premium to the transfer group. The effective date of the change will be the billing due date.
Retroactive Premium Changes
You can deduct premiums from your current bill for the month of that bill and for the previous month (60 days maximum).
The Membership Department will contact you if there are any questions regarding your payments or billing changes.
Payment Remittance
In order to expedite processing, your premium payment must be accompanied by the stub portion of the billing, the Group Change Form, and any other pertinent information necessary to balance and update your group. If you have more than one option in your group, you can remit a single check if these forms and information are provided for each option. Any delays in receiving payment or information necessary to balance your group payment may cause a delay in claims processing or result in a payment of ineligible claims for which your group will be held responsible.
Please send premiums and payments to:
P.O. Box 30009, Salt Lake City, UT 84130-0009.
Delinquent Payments
If your group fails to pay the premium on time, Regence will have to suspend the payment of claims with service dates after the premium’s due date. If we do not receive payment within 30 days after the due date, we will have to cancel your coverage as provided by law. If your group is terminated for non-payment of premiums, Regence will be entitled to collect premium for the period between the last date for which premium was received and the effective date of termination.
« Back
to Guide Table of Contents
|
