Group Administrator Manual (PDF) For InnovaSM and EngageSM plans only
This guide will serve as your first resource in administering the coverage selected by your company. It has been designed to answer general questions about enrollment, billing, and appeals procedures for InnovaSM and EngageSM plans.
Group Administrator Guide – For all other plans
This guide will serve as your first resource in
administering the coverage selected by your company.
It has been designed to answer general questions about
enrollment, billing, and appeals procedures. Your group
may vary in some areas based on the type of coverage
you have selected. Should you have a problem not adequately
addressed in this guide, telephone
numbers are provided for both our Sales and
Customer Service Specialists, assuring you the best
possible service.
You may download
the guide (PDF) or view individual sections by
clicking the links below.
Note: To print a PDF document, you need Adobe® Acrobat® Reader. Download it now for free.
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