BlueCard Program

When you’re a Regence BlueCross BlueShield of Utah BlueChoices^SM member, you take your health care benefits with you — across the country and around the world. The BlueCard Program gives you access to doctors and hospitals almost everywhere, giving you the peace of mind that you’ll always find the care you need.

As a Blue Plan member, you have more freedom to choose the doctors and hospitals that best suit you and your family. Your membership gives you a world of choices. More than 85 percent of all doctors and hospitals throughout the U.S. contract with Blue Cross and Blue Shield Plans. Whether you need care in urban or rural areas, you’re covered. Outside the U.S., you have access to doctors and hospitals in more than 200 countries.

With the BlueCard Program, you can locate doctors and hospitals quickly and easily. Have your Blue Cross and Blue Shield Plan ID card handy, and do one of the following:

• Visit the BlueCard Doctor and Hospital Finder Web site to locate doctors and hospitals along with maps and directions to find them.

-OR-

• Call BlueCard Access at 1 (800) 810-BLUE for the names and addresses of doctors and hospitals in the area where you or a covered dependent need care.

If you’re a PPO member, always use a BlueCard PPO doctor or hospital to make sure you receive the highest level of benefits.

In many cases, when you travel or live outside your Blue Cross and Blue Shield Plan’s service area, you can take advantage of savings the local Blue Plan has negotiated with doctors and hospitals in the area. You should not have to pay any amount above these negotiated rates. Also, you should not have to complete a claim form or pay up-front for your health-care services, except for those out-of-pocket expenses (like non-covered services, deductible, copayment and coinsurance that you’d pay anyway.)

Within the U.S.

1. Always carry your current Blue Cross and Blue Shield Plan ID card for easy reference and access to service.
2. In an emergency, go directly to the nearest hospital.
3. To find names and addresses of nearby doctors and hospitals, visit the BlueCard Doctor and Hospital Finder Web site or call BlueCard Access at 1 (800) 810-BLUE.
4. Call your Blue Plan for pre-certification or prior authorization, if necessary. (Refer to the phone number on your Blue Plan ID card. It is different from the BlueCard Access number listed in the previous step.)
5. When you arrive at the participating doctor’s office or hospital, simply present your Plan ID card. If you are a PPO member, the doctor will recognize the PPO logo, which will ensure that you will get the PPO level of benefits.

After you receive care, you should not have to complete any claim forms. Nor should you have to pay up-front medical services other than the usual out-of-pocket expenses (non-covered services, deductible, copayment and coinsurance). Your Blue Cross and Blue Shield Plan will send you a complete explanation of benefits.

Around the World

Like your passport, you should always carry your Blue Cross and Blue Shield Plan ID card when you travel or live outside the U.S. The BlueCard Worldwide program provides medical assistance services and access to doctors, hospitals, and other health-care professionals around the world. When outside the U.S. follow the same simple process as in the U.S. with the following exceptions:

• In most cases, you should not need to pay up-front for inpatient care at BlueCard Worldwide hospitals. You are responsible for the usual out-of-pocket expenses (non-covered services, deductible, copayment and coinsurance). The hospital should submit your claim.
• You pay the doctor or hospital for inpatient care at non-BlueCard Worldwide hospitals, outpatient hospital care, and other medical services. Then, complete an international claim form and send it to the BlueCard Worldwide Service Center. The claim form is available from your Blue Cross and/or Blue Shield Plan or online at www.bcbs.com.

You can take advantage of these added features when outside the U.S.:

• You can call 1 (800) 810-BLUE or collect at 1 (804) 675-1177, 24 hours a day, seven days a week for information on doctors, hospitals, and other health-care professionals or to receive medical assistance services around the world.
• A medical assistance coordinator, in conjunction with a medical professional, will make an appointment with a doctor or arrange hospitalization, if necessary.

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