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Verifying Eligibility
and Coverage
Verify membership and coverage by phone or by
submitting electronic inquiries.
| Phone |
|
Call
BlueCard Eligibility at 1 (800)
676-BLUE (2583). You will be prompted
for the member's alpha prefix and connected
to the appropriate Blue Plan.
- English and Spanish speaking representatives
are available to assist you.
- Blue Plans are located throughout
the country and may operate on a
different time schedule than Regence. You
may be transferred to an interactive
voice response system linked to customer
enrollment and benefits or you may
need to call back.
- The BlueCard Eligibility line
is for eligibility, benefit and pre-certification/referral
authorization inquiries only. It
should not be used for claim status.
You can check claim status using
our Provider
Center.
|
| Electronic
inquiry |
|
| Submit an American
National Standard Institute (ANSI) 270 transaction
(eligibility) to Regence. The
majority of BlueCard electronic inquiries
are answered within minutes. |
| Provider Center |
|
| Check member eligibility
using our free, secure tool, the Provider
Center. |
| Electronic
member card |
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|
Member cards
with a magnetic stripe on them have subscriber/member
electronic data embedded in the card.
A card reader can be used to read this
information. |
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