When to Contact Provider Services
Call your Provider Services Consultant to:
- Discuss the terms of your Participating Provider
Agreement;
- Request a personal visit to your office;
- Receive help with coding;
- Review administrative issues; or
- Request training on Regence BCBSU products or issues
for office staff.
Call a Provider Services Assistant to:
- Request an application to become a participating
provider;
- Discuss general provider issues;
- Receive information on how to change your office
address or Tax ID;
- Receive information on how to add a practice associate
or office location; or
- Request a fee schedule.
NOTE: To obtain benefits, verify eligibility, or to
check on claims status, please call the Customer
Service Department rather than Provider Services.
Address and Phone Numbers
Provider Services Address
Regence BlueCross BlueShield of Utah
Provider Services Department #26
P.O. Box 30270
Salt Lake City, Utah 84130-0270
Email: utahprovrel@regence.com
Provider Services Phone
1 (801) 333-2600
Toll-free 1 (800) 621-2155
At the prompt, choose Option 6, then:
Option 1 to request a fee schedule
Option 2 for all other general issues
Provider Services Fax
1 (801) 333-6558
Toll-free 1 (800) 638-0050
Email: utahprovrel@regence.com
To update a provider's office address or Tax ID
number, or add an additional practice address, please
fax the old and new information on your office letterhead,
along with the effective date. You can email
or fax the information.
Provider Consultants
Area
All geographically divided areas encompass all provider types unless otherwise noted. |
Provider Consultants |
Contact Details |
Northern Utah
Davis County north to Idaho state line: including
Box Elder,
Cache,
Daggett, Davis,
Duchesne,
Morgan,
Rich,
Summit,
Uintah,
Wasatch,
and Weber Counties; all IHC hospitals and providers
|
Mary Carbaugh |
1 (801) 333-5641
mcarbaug@regence.com |
Northern Salt Lake County
Davis County line to 1300 South; Primary Children’s
Medical Center, Research Park,
VA Hospital, University of Utah Hospital and Clinics |
Paige Andersen |
1 (801) 333-5495
tpander@regence.com |
Southern Salt Lake
County and Tooele County
1300 South to Utah County line;
Tooele County; all Emergency Room groups; and Iasis
Hospitals |
Sandra Marrero |
1 (801) 333-5974
smarrer@regence.com |
Southern Utah
Beaver, Carbon, Emery, Garfield, Grand,
Iron, Juab, Kane, Millard, Piute, San Juan counties,
Sanpete, Sevier, Utah, Washington, Wayne; all anesthesiologists;
and HCA Hospitals |
Sandra Campbell |
1 (801) 333-5872
shcampbe@regence.com |
Ancillary Providers – Entire
state. All Chiropractic, DME, Home Health, Physical
Therapy providers; Skilled Nursing Facilities,
Pathology Labs |
Jackie Nester |
1 (801) 333-5501
jnester@regence.com |
TriWest/TRICARE
Entire state
Sign up for TRICARE eNews |
Marge Allen |
1 (801) 333-5661
mwallen@regence.com |
If you are unsure who your consultant is, please
call the Provider Services general number at 1 (801)
333-2600 or 1 (800) 621-2155 and you will be directed
to the appropriate person.
Request Information
Provider Customer Service
When should I contact Customer Service?
- Eligibility
- Claims status
- Benefit questions
- Blue Card out of area questions
- Medicare crossover questions
- Verify if you are a participating provider (you
may also use the Provider
Directory)
| Provider Customer
Service |
For general inquiries and claim questions.
Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) |
1 (800) 537-8715 |
BlueCard® (Out of state BCBS)
Hours: 7:30 a.m. to 5 p.m.
MST Monday through Wednesday and Friday (Thursday
9 a.m. to 5 p.m.)
|
1 (801) 333-2370
Toll-free 1 (800) 782-8211
Automated Eligibility:
1 (800)
676-2583
Secure contact form |
Federal Employee Program (FEP)
Hours: 7 a.m. to 5 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m. to
5 p.m.) |
1 (877) 668-4657 |
InnovaSM, EngageSM, ActivateSM, Health Savings
Account Healthplan 2.0SM
Hours: 6
a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) |
1 (877) 417-6222 |
Regence MedAdvantage
Hours: 7 a.m. - 8 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m. to
8 p.m.) |
1 (877) 508-7362 |
| Self-funded Accounts/Specific
Employer Groups |
| Evans & Sutherland |
1 (801) 333-2250
Toll-free 1 (800) 523-2331
|
| Flying J |
1 (801) 333-2230
Toll-free 1 (866) 875-8087 |
| Granite School District |
1 (801) 333-2120 |
| Health Insurance Pool (HIP) |
1 (801) 333-2490
Toll-free 1 (866) 880-8494 |
| ICON |
1 (801) 333-2145
Toll-free 1 (866) 851-9392 |
| International Power Service Corp |
1 (801) 333-2735
Toll-free 1 (800) 325-2268 |
| Maverick |
1 (801) 333-2745 |
| Nucor |
1 (800) 962-7677 |
| Operating Engineers |
1 (801) 333-2740
Toll-free 1 (800) 453-7106 |
| Rio Tinto |
1 (801) 333-2130
Toll-free 1 (800) 421-4480 |
| Snowbird |
1 (801) 333-2730
Toll-free 1 (800) 624-6519 |
| SPS Holding Corp |
1 (801) 333-2725
Toll-free 1 (800) 421-4495 |
| Utah State University |
1 (801) 333-2250
Toll-free 1 (800) 523-2331 |
| University of Utah |
1 (801) 333-2110
Toll-free 1 (866) 849-6956 |
| The Weir Group |
1 (801) 333-2135
Toll-free 1 (800)
443-2583 |
How to verify eligibility and check claim
status
To verify eligibility, you must contact Customer
Service at one of the numbers listed. Be sure to have:
- ID Number
- Patient name
- Date of service
- Provider of service
EDI Support Center
For assistance with EDI Transactions:
| Regence EDI Support Center |
Regence EDI Support Center
Local: 1 (801) 333-2900
Fax: 1 (877) 329-3342
Email: EDIsupport@regence.com |
Regence Online Services
Inquiry set-up and support 1 (866) 480-5744
Other
Suggested initial contacts for other types
of calls:
- Electronic billing questions 1 (801) 333-2900 or
1 (888) 344-5583
- Pharmacy: 1 (800) 572-0316
- Coordination of Benefits or Maintenance of Benefits:
- Direct agents to the Marketing department
1 (801) 333-2520
- Direct members to Customer Service department
1 (801) 333-2100 or toll-free 1 (800) 624-6519
|
