| Contact
Provider Services |
| Call your Provider
Services Consultant to: |
- Discuss the terms of your Participating Provider
Agreement
- Request a personal visit to your office
- Receive help with coding
- Review administrative issues
- Request training on Regence BCBSU products
or issues for office staff
|
| Call a Provider Services Assistant
to: |
- Discuss general provider issues
- Receive information on how to change your office
address or Tax ID
- Receive information on how to add a practice
associate or office location
- Request a fee schedule
|
1 (801) 333-2600
Toll-free 1 (800) 621-2155
At the prompt, choose Option 6, then:
- Option 1 to request a fee schedule
- Option
2 for all other general issues
|
| To update a provider's
office address or Tax ID number, or add an additional
practice address, please complete a Provider
Information Update Form and submit it
online, or you may mail or fax the completed form
to Provider Services. |
| Call our Contracting Department to: |
- Request an agreement (contract) application
to become a participating provider
- Check on the status of your application
|
1 (801) 333-2600
Toll-free 1 (800) 621-2155
At the prompt, choose Option 4
|
| NOTE: To
obtain benefits, verify eligibility, or to check
on claims status, please visit the Provider
Center.
If you need additional assistance, call the Provider
Customer Service department
rather than Provider Services. |
Regence BlueCross BlueShield
of Utah
Provider Services Department #26
P.O. Box 30270
Salt Lake City, Utah 84130-0270
Email: utahprovrel@regence.com |
Provider Services Fax
1 (801) 333-6558
Toll-free 1 (800) 638-0050 |
Provider Consultants
Area
All geographically divided areas encompass all provider types unless otherwise noted. |
Provider Consultants |
Contact Details |
Northern Utah
Davis County north to Idaho state line: including
Box Elder,
Cache,
Daggett, Davis,
Duchesne,
Morgan,
Rich,
Summit,
Uintah,
Wasatch,
and Weber Counties; all IHC hospitals and providers |
Mary Carbaugh |
1 (801) 333-5641
mcarbaug@regence.com |
Northern Salt Lake County
Davis County line to 1300 South; Primary Children’s
Medical Center, Research Park,
VA Hospital, University of Utah Hospital and Clinics |
Paige Andersen |
1 (801) 333-5495
tpander@regence.com |
Southern Salt Lake
County and Tooele County
1300 South to Utah County line;
Tooele County; all Emergency Room groups; and Iasis
Hospitals |
Sandra Marrero |
1 (801) 333-5974
smarrer@regence.com |
Southern Utah
Beaver, Carbon, Emery, Garfield, Grand,
Iron, Juab, Kane, Millard, Piute, San Juan counties,
Sanpete, Sevier, Utah, Washington, Wayne; all anesthesiologists;
and HCA Hospitals |
Sandra Campbell |
1 (801) 333-5872
shcampbe@regence.com |
Ancillary Providers – Entire
state. All Chiropractic, DME, Home Health, Physical
Therapy providers; Skilled Nursing Facilities,
Pathology Labs |
Jackie Nester |
1 (801) 333-5501
jnester@regence.com |
TriWest/TRICARE
Entire state
Sign up for TRICARE eNews |
Marge Allen |
1 (801) 333-5661
mwallen@regence.com |
If you are unsure who your consultant is, please
call the Provider Services general number at 1 (801)
333-2600 or 1 (800) 621-2155 and you will be directed
to the appropriate person.
Request Information
Provider Customer Service
When should I contact Customer Service?
- Eligibility
- Benefit questions
- BlueCard out of area questions
- Medicare crossover questions
- Verify if you are a participating provider (you
may also use the Provider
Directory)
| Provider Center |
|
Use
our online tool to check eligibility and for
basic claim status inquiries (e.g.,
if your claim has been received, is in process
or has been completed).
|
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. to 6 p.m.) |
Registration or navigation support:
1 (800) 537-8715 |
Hours: 8 a.m to 6 p.m.
|
Technical support:
1 (866) 427-0470 |
| Provider Customer
Service |
For general inquiries.
Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) |
1 (800) 537-8715 |
BlueCard® (Out of state BCBS)
Hours: 8 a.m. to 4:30 p.m.
|
1 (801) 333-2370
Toll-free 1 (800) 782-8211
Automated Eligibility:
1 (800)
676-2583
Secure contact form |
Federal Employee Program (FEP)
Hours: 7 a.m. to 5 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m. to
5 p.m.) |
1 (877) 668-4657 |
Innova®, Engage®,
ActivateSM, Health Savings
Account Healthplan 2.0SM
Hours: 6
a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) |
1 (877) 417-6222 |
Regence MedAdvantage
Hours: 7 a.m. - 8 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m. to
8 p.m.) |
1 (877) 508-7362 |
| Self-funded Accounts/Specific
Employer Groups |
| Evans & Sutherland |
1 (801) 333-2250
Toll-free 1 (800) 523-2331 |
| Flying J |
1 (801) 333-2230
Toll-free 1 (866) 875-8087 |
| Granite School District |
1 (801) 333-2120 |
| Health Insurance Pool (HIP) |
1 (801) 333-2490
Toll-free 1 (866) 880-8494 |
| ICON |
1 (801) 333-2145
Toll-free 1 (866) 851-9392 |
| International Power Service Corp |
1 (801) 333-2735
Toll-free 1 (800) 325-2268 |
| Maverick |
1 (801) 333-2745 |
| Nucor |
1 (800) 962-7677 |
| Operating Engineers |
1 (801) 333-2740
Toll-free 1 (800) 453-7106 |
| Rio Tinto |
1 (801) 333-2130
Toll-free 1 (800) 421-4480 |
| Snowbird |
1 (801) 333-2730
Toll-free 1 (800) 624-6519 |
| SPS Holding Corp |
1 (801) 333-2725
Toll-free 1 (800) 421-4495 |
| Utah State University |
1 (801) 333-2250
Toll-free 1 (800) 523-2331 |
| University of Utah |
1 (801) 333-2110
Toll-free 1 (866) 849-6956 |
| The Weir Group |
1 (801) 333-2135
Toll-free 1 (800)
443-2583 |
EDI Support Center
For assistance with EDI Transactions:
| Regence EDI Support Center |
Regence EDI Support Center
Toll-free: 1 (888) 344-5583
Local: 1 (801) 333-2900
Fax: 1 (877) 329-3342
Email: EDIsupport@regence.com |
Other
Suggested initial contacts for other types
of calls:
- Electronic billing questions 1 (801) 333-2900 or
1 (888) 344-5583
- Pharmacy: 1 (800) 643-5918
- Coordination of Benefits or Maintenance of Benefits:
1 (801) 333-2100 or toll-free 1 (800) 624-6519
- Caring Foundation for Children 1 (888) 589-5437
|
