When to Contact Provider Services
Call your Provider Services Consultant to:
- Discuss the terms of your Participating Provider
Agreement;
- Request a personal visit to your office;
- Receive help with coding;
- Review administrative issues; or
- Request training on Regence BCBSU products or issues
for office staff.
Call a Provider Services Assistant to:
- Request an application to become a participating
provider;
- Discuss general provider issues;
- Receive information on how to change your office
address or Tax ID;
- Receive information on how to add a practice associate
or office location; or
- Request a fee schedule.
NOTE: To obtain benefits, verify eligibility, or to
check on claims status, please call the Customer
Service Department rather than Provider Services.
Address and Phone Numbers
Provider Services Address
Regence BlueCross BlueShield of Utah
Provider Services Department #26
P.O. Box 30270
Salt Lake City, Utah 84130-0270
e-mail: utahprovrel@regence.com
Provider Services Phone
(801) 333-2600
Toll-free 1 (800) 621-2155
At the prompt, choose Option 6, then:
Option 1 to request a fee schedule
Option 2 for all other general issues
Provider Services Fax
(801) 333-6558
Toll-free 1 (800) 638-0050
e-mail: utahprovrel@regence.com
To update a provider's office address or Tax ID number,
or add an additional practice address, please fax
the old and new information on your office letterhead,
along with the effective date. You can e-mail
or fax the information.
Provider Consultants
Area
All geographically divided areas encompass all provider types unless otherwise noted. |
Provider Consultants |
Contact Details |
Northern Utah
Davis County north to Idaho state line: including Box Elder, Cache, Rich, Weber, Morgan, Davis, Summit, Daggett, Wasatch, Duchesne and Uintah Counties; all IHC hospitals and providers |
Mary Carbaugh |
(801) 333-5641
mcarbaug@regence.com |
Northern Salt Lake County
Davis County line to 1300 South; Primary Children’s Medical Center, University of Utah Hospital and Clinics, VA Hospital, Research Park |
Sandra Marrero |
(801) 333-5974
smarrer@regence.com |
Southern Salt Lake County
1300 South to Utah County line; Tooele County; and Iasis Hospitals |
Pat Ostler |
(801) 333-5866
postler@regence.com |
Southern Utah
Utah, Juab, Carbon, Sanpete, Millard, Sevier, Emery, Grand, Beaver, Piute, Wayne, Iron, Garfield, Washington, Kane and San Juan counties; and HCA Hospitals |
Sandra Campbell |
(801) 333-5872
shcampbe@regence.com |
Ancillary Providers – Entire state. All Physical Therapy, Chiropractic, DME, Home Health providers; Skilled Nursing Facilities, Pathology Labs; Anesthesia and Emergency Room groups |
Jackie Nester |
(801) 333-5501
jnester@regence.com |
TriWest/TRICARE
Entire state |
Marge Allen |
(801) 333-5661
mwallen@regence.com |
If you are unsure who your consultant is, please call the Provider Services general number at (801) 333-2600 or 1 (800) 621-2155 and you will be directed to the appropriate person.
Request Information
Customer Service
When should I contact Customer Service?
- Eligibility
- Claims status
- Benefit questions
- Blue Card out of area questions
- Medicare crossover questions
- Verify if you are a participating provider (you
may also use the Provider
Directory)
| Customer Service |
| Traditional Regence BCBSU, Regence ValueCare,
Regence HealthWise and HMOBlue |
(801) 333-2100 or Toll-free 1
(800) 537-8715 |
BlueCard (Out of state BCBS)
|
(801) 333-2370 or Toll-free 1 (800) 782-8211
Automated Eligibility: 1 (800)
676-2583 |
| Federal Employee Program (FEP) |
1 (877) 668-4657 |
| InnovaSM and EngageSM |
1 (877) 417-6222 |
| Regence MedAdvantage |
1 (800) 541-8981 |
| Self-funded Accounts/Specific
Employer Groups |
| Evans & Sutherland |
(801) 333-2250 or Toll-free 1 (800) 523-2331 |
| Flying J |
(801) 333-2230 or Toll-free 1 (866) 875-8087 |
| Granite School District |
(801) 333-2120 |
| Health Insurance Pool (HIP) |
(801) 333-2490 or Toll-free 1 (866) 880-8494 |
| ICON |
(801) 333-2145 or Toll-free 1 (866) 851-9392 |
| International Power Service Corp |
(801) 333-2735 or Toll-free 1 (800) 325-2268 |
| Maverick |
(801) 333-2745 |
| Nucor |
1 (800) 962-7677 |
| Operating Engineers |
(801) 333-2740 or Toll-free 1 (800) 453-7106 |
| Rio Tinto |
(801) 333-2130 or Toll-free 1 (800) 421-4480 |
| Snowbird |
(801) 333-2730 or Toll-free 1 (800) 624-6519 |
| SPS Holding Corp |
(801) 333-2725 or Toll-free 1 (800) 421-4495 |
| Utah State University |
(801) 333-2250 or Toll-free 1 (800) 523-2331 |
| University of Utah |
(801) 333-2110 or Toll-free 1 (866) 849-6956 |
| The Weir Group |
(801) 333-2135 or Toll-free 1 (800)
443-2583 |
How to verify eligibility and check claim
status
To verify eligibility, you must contact Customer
Service at one of the numbers listed. Be sure to have:
- ID Number
- Patient name
- Date of service
- Provider of service
EDI Support Center
For assistance with EDI Transactions:
| Regence EDI Support Center |
Regence EDI Support Center
Local: (801) 333-2900
Fax: (877) 329-3342
E-mail: EDIsupport@regence.com |
Regence Online Services
Inquiry set-up and support 1 (866) 480-5744
Other
Suggested initial contacts for other types
of calls:
- Electronic billing questions (801) 333-2900 or 1 (888) 344-5583
- Pharmacy: 1 (800) 572-0316
- Coordination of Benefits or Maintenance of Benefits:
- Direct agents to the Marketing department
(801) 333-2520
- Direct members to Customer Service department
(801) 333-2100 or toll-free 1 (800) 624-6519
|
