| Interactive Voice Response (IVR)
Our IVR system offers physicians, dentists, other
health care professionals, facilities and their staff
quick and easy access to Regence member
information via phone.
By calling the numbers listed below, you will be able
to access eligibility and claims-related information
24 hours a day, seven days a week.
Phone Numbers |
| Administrative Service Only (ASO) |
1 (866) 227-0913 |
| HSA Healthplan 2.0SM and HSA Healthplan 3.0SM |
1 (888) 849-0447 |
| Medical
products: |
BluePoint, Innova®
and Engage® |
| Dental
products: |
EncoreSM,
RadianceSM and ExpressionsSM |
|
1 (877) 417-6222 |
Regence Bridge |
1 (888) 323-1501 |
Regence EvolveSM and RealValueSM Individual
and Family products |
1 (866) 757-3884 |
Note: IVR will not include the following:
eligibility for dental and vision; benefits; or, Regence MedAdvantage,
BlueCard® or Federal Employee Program
(FEP) phone numbers. The information that will be available
via IVR is available online via the Provider
Center.
Print this Interactive Voice Response (IVR) flyer (PDF) for quick reference to these phone numbers and options.
Options
Use your telephone keypad to enter the touch-tone
options or speak the voice options listed below.
Note: Information about multiple
members or multiple providers can be obtained in a
single session. When checking multiple members or using
more than one tax identification (ID) number, the prompting
options and order of options will change. Please listen
carefully to the touch-tone or voice options.
Type
of inquiry |
Lines of business or function |
Touch-tone
option |
Voice
option |
Information required |
Eligibility |
Medical only |
1
Must be entered the first time through |
“Eligibility”
Can be used only after the first time through |
| • |
Provider tax ID |
| • |
Member number |
| • |
Patient’s date of birth |
|
Benefits
(You will be transferred to Customer Service as
IVR is not available for this option.) |
All |
2 |
None |
Various |
Claim status |
Medical, dental and vision |
3
Must be entered the first time through |
“Claims”
Can be used only after the first time through |
| • |
Provider tax ID |
| • |
Member number |
| • |
Patient’s date of birth |
| • |
Date of service or
date range of claim |
|
Other
(You will be transferred to Customer Service.) |
All |
4 |
None |
Various |
Main Menu |
Eligibility, claims, new member,
new tax ID |
Follow prompts |
“Main menu” or “Help” |
Various |
Helpful hints
- You can say “main menu” or “help” anytime
after your tax identification (ID) has been validated.
- The system will only accept your tax ID number.
Please do not enter your National Provider Identifier
(NPI).
- If you know the option you want, you can key or
speak it without listening to the entire prompt.
|
