Administrative Manual
Prior sections of Administrative Manual are available in the Archive.

Section	Change	Revision Date	90 Day Notice
Introduction (PDF)		08/2007	08/2007
Who to Contact (PDF)	Updated Customer Service phone numbers for Providers and FEP	08/2008	11/2008
Provider Agreements (PDF)		08/2007	08/2007
Credentialing (PDF)		10/2007	10/2007
Identifying Members (PDF)	Added ActivateSM member cards and information	08/2008	11/2008
Filing Claims (PDF)		10/2007	10/2007
Payment (PDF)	Added Traditional, ValueCare and Activate payment vouchers.	08/2008	11/2008
Fraud and Abuse (PDF)		03/2008	03/2008
Complaints and Appeals Process (PDF)		08/2003
Care Management (PDF)		11/2007	11/2007
Quality Programs (PDF)		08/2007
Behavioral Health (PDF)	Updated contact telephone numbers and Web addresses.	08/2008	11/2008
Regence Online Services for Providers (PDF)		08/2007
RegenceRx® Provider Basics (PDF)		05/2008	05/2008
Medical and Reimbursement Policy (PDF)	Updated Web addresses.	08/2008	11/2008
BlueCard® Program (PDF)		4/2008	4/2008
Medicare Advantage Plans (PDF)		03/2008	03/2008
Regence InnovaSM, EngageSM and ActivateSM (PDF)	Added Activate plan information, updated group size information for Innova and Engage.	08/2008	11/2008
Regence BlueCross BlueShield of Utah's Traditional Products (PDF)		08/2003
Regence ValueCare (PDF)		08/2003
Regence Healthwise (PDF)		08/2003
HMOBlue (PDF)		08/2003
BlueChoices (PDF)		09/2003
Federal Employee Benefit Program (FEP)-(PDF)		10/2003
TRICARE (CHAMPUS)- (PDF)		08/2003
General Exclusions (PDF)		10/2003
Glossary (PDF)	Added Activate plan references.	08/2008	11/2008

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