August 2009
Annual provider satisfaction survey results
We appreciate all of the physicians, office managers and clinic administrators who completed our annual Physician and Office Manager Satisfaction Survey last year. Results indicate:
Participants |
Would likely continue to contract with Regence |
Felt Regence's performance was better than other health plans |
Suggested areas for improvement |
Physicians |
90% |
84% |
Most indicated that efforts should focus on claims processing and member education and support |
Office Managers |
95% |
89% |
Most cited increased communication and access to online services |
Satisfaction results for electronic claims submission practices and Regence Online Services for Providers (to be renamed Provider Center on September 1) improved by 3%. The use of Regence Online Services for Providers increased, with more than 60% of office managers indicating they have used this free, Web-based tool.
Future surveys will be limited to provider feedback. We will continue to gather feedback from office managers and other administrative staff through our Regence Online Network Panel. If you are interested in joining this panel, please contact your provider consultant. Survey feedback will help us continue to make improvements to better serve you and our members.