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Avoid common electronic transmission errors
To assist you in avoiding errors when transmitting electronic claims to the Utah Health Information Network (UHIN) full-service clearinghouse, we have compiled solutions to some common errors below:
Error message |
Explanation |
Solution |
Duplicate Batch ID |
The envelope of the file ISA13 must have a unique number, and the number entered has already been used. |
Use a unique identification (ID) number for the batch. |
Error 006 |
Registration has not been completed for submitting electronic claims transactions with Regence BlueCross BlueShield of Utah (Regence BCBSU). |
Contact Regence Electronic Data Interchange (EDI) support to set up or complete registration. |
Error 008 |
Trading partner number is not on file with Regence BCBSU. |
Contact Regence EDI support to submit this information. |
Invalid User name/ PW |
When this error is received during test claim submission, it means that set-up is not complete on the UHIN test server. |
Contact UHIN to set up access. |
LF/FSC |
The log in or security check failed. |
The UHIN password has expired and must be updated. Passwords must be updated at least every three months. |
NDRE |
No route found. |
The payer is experiencing technical issues and is not available to receive the file. |
Web Server = true |
When accessing UHIN using a dial-up modem, this message indicates that the session has timed out. |
Try the transmission again. Consider upgrading to the new Web-enabled version of ProClaimWin. |
Additional information about electronic claims submission using UHIN and ProClaimWin is located in our Filing Claims (PDF) section of our Administrative Manual.
