TriWest
Patient eligibility available via phone
Check detailed medical eligibility for your TriWest patients over the phone by contacting 1 (888) TRIWEST (874-9378). This new feature gives you the ability to obtain the information you need 24 hours a day, seven days a week without the assistance of a customer service representative.
Using TriWest's Interactive Voice Response (IVR) system, you can obtain the following information:
- Authorization and referrals
- Benefits
- Claims
- Contracting
- Provider education
Specific information about how to use the IVR can be found in the Provider Tips for the TriWest Healthcare Alliance Interactive Voice Response (IVR) System (PDF) reference sheet.
