May 2009

Enhancements to Regence Online Services for Providers

To help save your office time, we've expanded the information available on our free, online tool.

For members on our group and Individual products, you can now view their:

In addition, you can view the status of the family coinsurance maximum for these members.

You can now:

View complete vouchers by entering the voucher or check number rather than searching for a specific claim first
Search for vouchers by date range for a specific provider

Eligibility and claims information for members of other Blue Cross and/or Blue Shield Plans is now available through Regence instead of Availity^®.

Improvements include:

Screens updated to familiar blue search screens that function the same as other Regence Online Services for Providers search screens
Text entered in fields now remains populated instead of being cleared when an error is encountered
A prompt to use Regence Online Services for Providers rather than BlueCard appears for any Regence member

The process for activating new users has changed to further ensure site security:

New users need to complete an online registration form to access information for their provider organization.
After the form is submitted, the site administrator will receive an email indicating that he or she must approve the activation of the employee's account. The site administrator may also provide verbal approval by contacting our support team at 1 (888) 427-0470.
After the approval is complete, the user will receive an email indicating that his or her account is active.

Remember to have new physicians or other health care professionals joining your practice register for new-user access.

Registered users can:

Perform routine claims, benefit and eligibility inquiries quickly and easily
Create a personalized online space to share information about their practice by updating their Enhanced Provider Profile