InnovaSM, Engage and ActivateSM
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 Unique
Features
- Unique family or individual member cards with background images
- Changes to claim vouchers including boxes around the headers for each amount, line by line breakdowns, specific error messages, and codes billed by line item and then, if applicable, the code(s) bundled into them
- Dedicated
Customer
Service
phone
number for Innova, Engage
and
Activate
questions 1 (877)
417-6222
- Available to all size employer groups
- Flexible
options
allow members
to choose copayment, coinsurance and deductible amounts
- Activate members are rewarded for participating in a wide variety of activities geared toward improving and maintaining health, including exercising, healthy eating, seeking preventive care, and reducing stress.
Identifying Innova, Engage and Activate members
Copayment, coinsurance, deductible or network information
Copayment information for Innova is listed on the front
of the member card. Coinsurance, deductible and network information
is not included on the member cards. Please contact Regence
Provider Customer Service for these products at 1 (800) 253-0838
or use Regence
Online Services for Providers to receive coinsurance
and deductible or network information for these members.
Key Differences
- Innova, Engage and Activate members can choose from a selection of seven different backgrounds on their member cards
- Members can also choose whether to have family or individual cards
View sample member cards (PDF) »
 Claim Vouchers
Providers will receive unique Claim Vouchers for Innova, Engage and Activate claims.
Key Differences
- Boxes around the headers for each amount
- Line by line breakdowns
- Codes billed by line item and then, if applicable, the code(s) bundled into them
- Specific error messages
View sample voucher (PDF) »
Activate Member Choice Fund payments
When a Activate member elects to use his or her Member Choice Fund to pay medical deductibles or coinsurance, the payment will be noted with a new explanation code of ZMO, Member Choice Account payment.
View sample Activate Member Choice Account (PDF) »
Benefit
Summaries
Obtaining benefits, eligibility and claim information
Log into Regence
Online Services
for Providers for instant access to
benefits, eligibility
and claim status
for patients
with Innova,
Engage and
Activate.
Innova, Engage and Activate products have a unique Customer
Service phone
number for providers
1 (877) 417-6222.
Provider
networks
Innova, Engage and Activate members can seek services from our ValueCare (Preferred), Traditional(Participating)or non-contracted providers. Interested in finding out who's in our provider networks or validating your information is correct? Visit our Provider Directory »
Detailed product information
Innova, Engage and Activate information
Find detailed Innova, Engage and Activate product information
in the Innova,
Engage and
Activate section
(PDF) of our Administrative Manual.
Member cards
Examples and explanations of Innova, Engage and Activate member
cards can also
be found in
the Identifying
Members (PDF) section of our Administrative Manual.
Claim vouchers
Examples and explanations of Innova, Engage and Activate claim
vouchers can be found in the Payment (PDF) section of our Administrative Manual.
|
 Contact
Us
Phone Customer Service
1 (877) 417-6222.
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