Regence Innova, Engage and Activate products
are available to all size employer groups. They
feature flexible options; allowing employers
to choose copayment, coinsurance and deductible
amounts. Members can seek services from any provider.
Product Features
- Unique family or individual member
cards with background images
- Dedicated
Customer Service phone number for
Innova, Engage and Activate questions 1 (877)
417-6222
- Members
seek services from any provider on
our networks or from non-contracted providers
- Activate members
are rewarded for participating in
a wide variety of activities geared toward
improving and maintaining health. Reward
points earned upon completion of the activities
are tracked in an individual Member Choice
Account and convert to dollars that can be
used to pay for covered medical expenses,
including deductibles and coinsurance.
Learn more about Innova, Engage and Activate
(PDF) »
Identifying
members
Copayment
information for Innova is listed on the front
of the member card. Coinsurance, deductible
and network information is not included on
the member cards. Please contact Regence Provider
Customer Service for these products at 1 (877)
417-6222 or use Provider
Center to
receive coinsurance and deductible or network
information for these members.
- Key Differences
- Innova, Engage and Activate members can
choose from a selection of seven different
backgrounds on their member cards
- Members can also choose whether to have
family or individual cards
- Icons on the back of the card indentify
the various types of benefits available:
medical, dental, vision and pharmacy.
View sample Innova, Engage and Activate member
cards (PDF) »
Obtaining
benefits, eligibility or claim information
Use Provider
Center for easy access to benefits, eligibility
and claim status for patients with Innova, Engage and Activate. Physicians, other
health care professionals and facilities are responsible for pre-authorizing
all services listed on the Group and Individual Products Pre-authorization
List »
Innova, Engage and Activate products have a
unique Customer Service phone number for providers
1 (877) 417-6222.
Claim
Vouchers
Claim Vouchers for Innova, Engage and Activate claims are unique and include:
- Boxes around the headers for each amount
- Line by line breakdowns
- Codes billed by line item and then, if applicable,
the code(s) bundled into them
- Specific error messages
View examples and explanations of Innova, Engage
and Activate claim
vouchers (PDF) »
Activate
Member Choice Fund payments
When an Activate member elects to use his or
her Member Choice Fund to pay medical deductibles
or coinsurance, the payment will be noted with
a new explanation code of ZMO, Member Choice
Account payment.
View sample
Activate Member Choice Account (PDF) »
Provider networks
Innova, Engage and Activate members can seek
services from our Participating (Traditional),
Preferred (ValueCare), or non-contracted providers.
Visit our Provider
Directory to validate your information
or enhance your Enhanced
Provider
Profile »
Workshop
Identify members, become familiar with member-driven
benefit structures and understand our payment vouchers
for these members using our online
workshop.
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