Innova and Engage members can be identified by their unique member card. Cards are printed in four colors, and members can choose from these options:

Seven background designs members may choose:
Cityscapes (Boise, Idaho; Portland, Oregon; Salt Lake City, Utah; or Seattle, Washington) Snowboarder Graphics (Diamonds or Circles)
Members may choose to list one member name per card (shown here) or the entire family (shown above) on each card.

Additional information on the card includes:

• Both cards include a symbol that indicates these members have benefits when traveling or living in another service area using the BlueCard® Program.

• The Innova card contains a suitcase logo with PPO in it. This indicates that when traveling, these members have Preferred Provider Organization (PPO) level of benefits when seeking services from a BlueCard PPO provider.
• The Engage card contains an empty suitcase logo. This indicates that when traveling, members have traditional level of benefits. For more information about the Program, refer to the BlueCard section of our Administrative Manual.

• The subscriber suffix on the member card will be listed as “00”.

• The alpha prefixes are: Innova – ZHL; Engage – ZHV

Note: Members previously covered on a Regence Plan will receive a new member number when they enroll in Innova or Engage.

• Icons on the back of the card indicate various types of benefits available: medical (stethoscope), dental (toothbrush) and pharmacy (Rx) and vision (eyeglasses) benefit information. Remember to always verify benefits prior to the visit.

Only the member Customer Service phone number is listed on the card. The provider Customer Service phone number is 1 (877) 417-6222.

• Copayment and upfront office visit benefit information is included on the member cards. To obtain information regarding how many upfront office visits remain, contact Regence Provider Customer Service for these patients at 1 (877) 417-6222.

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